
<!DOCTYPE html>
<!--[if lt IE 7]>      <html class="no-js lt-ie9 lt-ie8 lt-ie7"> <![endif]-->
<!--[if IE 7]>         <html class="no-js lt-ie9 lt-ie8"> <![endif]-->
<!--[if IE 8]>         <html class="no-js lt-ie9"> <![endif]-->
<!--[if IE 9]>     <html class="ie9"> <![endif]-->
<!--[if gt IE 9]><!--> <html class="no-js"> <!--<![endif]-->

    <head>
        <meta charset="utf-8">
        <meta name="google-site-verification" content="fqJX0wxdwkSs2p5fBVcTFOo0LU7yUwZJ4o1Y9dmSuYk">
        <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
        <title>LiveChat Feature Tour | Live Chat Software Features | LiveChat Features		</title>
		
	<link rel="dns-prefetch" href="//platform.twitter.com">
	<link rel="dns-prefetch" href="//www.google-analytics.com">
	<link rel="dns-prefetch" href="//ajax.googleapis.com">
	<link rel="dns-prefetch" href="//p.twitter.com">
	<link rel="dns-prefetch" href="//cdn.api.twitter.com">
	<link rel="dns-prefetch" href="//cdn.livechatinc.com">
	<link rel="dns-prefetch" href="//connect.facebook.net">
	<link rel="dns-prefetch" href="//www.facebook.com">
	<link rel="dns-prefetch" href="//i.kissmetrics.com">
	<link rel="dns-prefetch" href="//kissmetrics.com">
	<link rel="dns-prefetch" href="//use.typekit.com">
	<link rel="dns-prefetch" href="//p.typekit.net">
	<link rel="dns-prefetch" href="//fonts.googleapis.com">
	
	<script type="text/javascript">

  var _gaq = _gaq || [];
  _gaq.push(['_setAccount', 'UA-193291-1']);
  _gaq.push(['_trackPageview']);

  (function() {
    var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;
    ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js';
    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);
  })();

</script>
<script type="text/javascript">
var _kmq = _kmq || [];
  function _kms(u){
    setTimeout(function(){
    var s = document.createElement('script'); var f = document.getElementsByTagName('script')[0]; s.type = 'text/javascript'; s.async = true;
    s.src = u; f.parentNode.insertBefore(s, f);
    }, 1);
  }
  _kms('//i.kissmetrics.com/i.js');_kms('//doug1izaerwt3.cloudfront.net/5a068657cb9c9e2db55272fe6fa733dde7b58136.1.js');
</script>
<script type="text/javascript">
	var currentPageTitle = 'Tour';
</script><script type="text/javascript">
	var siteUrl = 'http://www.livechatinc.com';
	var siteUrlSecure = 'https://www.livechatinc.com';
	var livechatNextUrl = 'https://my.livechatinc.com';
	var loginUrl = 'https://login.livechatinc.com';
</script><script type="text/javascript" src="//use.typekit.com/vte3gbc.js"></script>
<script type="text/javascript">try{Typekit.load();}catch(e){}</script>
<link href='//fonts.googleapis.com/css?family=Lato:100,300,400,700,900' rel='stylesheet' type='text/css'>
<link rel="stylesheet" href="//cdn.livechatinc.com/website/media/css/main.1366638300.css" type="text/css">
<!--[if IE]>
	<link rel="stylesheet" type="text/css" href="//www.livechatinc.com/wp-content/themes/livechat2.0/media/css/ie.css?date=1366638300" />
<![endif]-->
<!--[if IE 7]>
	<link rel="stylesheet" href="//www.livechatinc.com/wp-content/themes/livechat2.0/media/css/ie7.css?date=1366638300" type="text/css" charset="utf-8">
<![endif]-->
<script src="//www.livechatinc.com/wp-content/themes/livechat2.0/media/js/vendor/modernizr-2.6.2.min.js"></script>
<link rel="shortcut icon" href="//cdn.livechatinc.com/website/media/img/fav.ico">
<meta name="viewport" content="width=1024">

 
        <link rel="alternate" type="application/rss+xml" title="LiveChat Blog" href="http://www.livechatinc.com/feed/" /> 
        <link rel="EditURI" type="application/rsd+xml" title="RSD" href="http://www.livechatinc.com/xmlrpc.php?rsd" />
<link rel="wlwmanifest" type="application/wlwmanifest+xml" href="http://www.livechatinc.com/wp-includes/wlwmanifest.xml" /> 
<link rel='prev' title='Troubleshooting' href='http://www.livechatinc.com/api/troubleshooting/' />
<link rel='next' title='Team' href='http://www.livechatinc.com/team/' />
<meta name="generator" content="WordPress 3.4.2" />
<link rel='canonical' href='http://www.livechatinc.com/tour/' />

<!-- All in One SEO Pack 1.6.15.2 by Michael Torbert of Semper Fi Web Design[-1,-1] -->
<meta name="description" content="Talk with your online customers Make use of all LiveChat features and provide higher quality customer service." />
<!-- /all in one seo pack -->
	<script type="text/javascript">var syntax_highlight_root = 'http://www.livechatinc.com/wp-content/plugins/jquery-syntax/jquery-syntax/';</script>
<script type='text/javascript' src='http://www.livechatinc.com/wp-includes/js/jquery/jquery.js?ver=1.7.2'></script>

<!-- Protected by WP-SpamFree v2.1.1.1 :: JS BEGIN -->
<script type="text/javascript" src="http://www.livechatinc.com/wp-content/plugins/wp-spamfree/js/wpsf-js.php"></script> 
<!-- Protected by WP-SpamFree v2.1.1.1 :: JS END -->

    </head>
    <body class="page page-id-38 page-parent page-template page-template-tour-php page_tour home page" data-spy="scroll" data-offset="-55">
        <!--[if lt IE 7]>
            <p class="chromeframe">You are using an <strong>outdated</strong> browser. Please <a href="http://browsehappy.com/">upgrade your browser</a> or <a href="http://www.google.com/chromeframe/?redirect=true">activate Google Chrome Frame</a> to improve your experience.</p>
        <![endif]-->

        <header>
            <div id="top_nav" class="container">
                <div id="logo">
                    <a href="http://www.livechatinc.com/">LiveChat</a>
					 
                </div>            

<nav>
<ul id="main_menu">
    <li class=active ><a href="http://www.livechatinc.com/tour/">tour</a></li>
    <li  ><a href="http://www.livechatinc.com/pricing/">pricing</a></li>
    <li  ><a href="http://www.livechatinc.com/customers/">customers</a></li>
    <li  ><a href="http://www.livechatinc.com/kb/">support</a></li>
    <li class="login_link"> 
		<a href="https://my.livechatinc.com">login</a>
	</li>
    <li class="signup_link"> <a href="http://www.livechatinc.com/signup/">signup</a></li>
</ul>
</nav>
<div id="login_container">
	<form action="https://my.livechatinc.com/" method="post">
		<div class="login_cont">
			<div class="i">
				<input type="text" id="lf_email" autocapitalize="none" name="app-email" placeholder="E-mail">
			</div>
			<div class="i">
				<input type="password" id="lf_pass" name="app-pass" placeholder="Password">
			</div>
			<div class="submit">
				<button><span>LOGIN</span></button>
			</div>
		</div>
	</form>
</div><!--/#login_to_app-->

            </div>
        </header>
<div id="tour_slider">
    <hgroup class="headline">
        <h1>Talk with your online customers</h1>
        <h2>Make use of all LiveChat features and provide higher quality customer service.</h2>
    </hgroup>
</div>
<div id="wrapper" class="tour">
	<div id="main" class="customers tour">
        <nav id="floating-menu-bar" class="navbar">
            <ul id="scroll_spy" class="nav">
                <li><a href="#identify"><span>1</span>identify</a></li>
                <li><a href="#engange"><span>2</span>engage</a></li>
                <li><a href="#chat"><span>3</span>chat</a></li>
                <li><a href="#profit"><span>4</span>satisfy</a></li>
                <li class="signup"><a href="#get_started">signup</a></li>	
            </ul>
        </nav>
		<section id="identify">
            <hgroup class="headline">
                <h2><span class="number">1</span>Identify</h2>
                <h6>Start each chat prepared</h6>
            </hgroup>
            <div class="text_box_left">
                <h3>
					I spy with my little eye
				</h3>
                <p>
					Offer more personalized support by knowing which page your visitors are currently viewing.
				</p>
            </div>
            <div class="text_box_right">
                <h3>
					From search results with love
				</h3>
                <p>
					Get more chats by creating targeted invitations based on keywords that led visitors to your site. 
				</p>
            </div>
				<img class="" src="//cdn.livechatinc.com/website/media/img/tour/1_visitors_main.jpg" width="850" height="642">
            <div class="text_box_center">
                <h3>The right address</h3>
                <p>Offer accurate shipping information for your visitors thanks to the location information available in the chat window.</p>
            </div>

			<div class="clear"> 
                <figure class="clear img_left border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/1_prechat.jpg" width="390" height="240"><div></div>            
                </figure>

                <div class="text_box_right below">
                    <h3>Pre-Chat Survey</h3>
                    <p>
						Start each conversation prepared and without delay thanks to the pre-chat survey information containing all the important details about a visitor. Let your visitors choose which department they want to reach from the get-go.
					</p>
                </div>
			</div>

			<div class="clear">
				<div class="text_box_left clear below">
					<h3>Facebook Login</h3>
					<p>
						Visitors can start immediately by logging in with their Facebook accounts. Use the additional information provided by Facebook to your advantage!
					</p>                
				</div>
                <figure class=" img_right border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/1_facebook-login.jpg" width="390" height="240"> <div></div>           
                </figure>
			</div>


		</section>
		<section id="engange">
            <hgroup class="headline">
                <h2><span class="number">2</span>Engage</h2>
                <h6>Approach your customers based on their interests and needs</h6>
            </hgroup>        
            <div class="text_box_center">
                <h3>Always at arm&#8217;s length</h3>
                <p>Offer a constant channel of communication through the embedded chat window. It will follow visitors around your site so that there is always a way to contact you or your agents.</p>
            </div>        
				<img class="" src="//cdn.livechatinc.com/website/media/img/tour/2_shop_main.jpg" width="850" height="642" alt="decription">
				<div></div>
			<div class="clear">
                <figure class="img_left border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/2_livechat-for-fan-pages.jpg" width="390" height="240"><div></div>
                </figure>
                <div class="text_box_right below">
                    <h3>LiveChat for fan pages</h3>
                    <p>Chat with your followers on Facebook using the innovative LiveChat for fan pages. Get more chats and leads through a live chat function on your fan page.</p>
                </div>
			</div>
			<div class="clear">
				<div class="text_box_left clear below">
					<h3>EyeCatcher</h3>
					<p>Draw your visitors&#8217; attention to your live chat and get more chats by using the EyeCatcher. It is fully customizable and will make your chat window much more visible.</p>                
				</div>
                <figure class=" img_right border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/2_eyecatcher.jpg" width="390" height="240"><div></div>    
                </figure>
			</div>
		</section>	
		<section id="chat">
			<hgroup class="headline">
                <h2><span class="number">3</span>Chat</h2>
                <h6>Handle multiple chats with ease</h6>
			</hgroup>        
            <div class="text_box_left">
				<h3>
					It&#8217;s easy to remember
				</h3>
                <p>
					Get immediate access to full conversation history with a particular visitor through the Conversation Timeline.
				</p>
            </div>
            <div class="text_box_right">
				<h3>
					Rounding it up
				</h3>
                <p>
					Easily prioritize and navigate between chats using the Visitor Circles. See which visitor waited the longest thanks to the visual indication.
				</p>
            </div>        
				<img class="" src="//cdn.livechatinc.com/website/media/img/tour/3_chats_main.jpg" width="850" height="642">
				<div></div>
            <div class="text_box_left">
				<h3>
					Read their minds
				</h3>
                <p>
					Better understand your visitors and anticipate their questions by seeing what they type in before sending it over.
				</p>
            </div>
            <div class="text_box_right">
				<h3>
					Total recall
				</h3>
                <p>
					Handle more chats efficiently by sending pre-made answers in the form of Canned responses. Save a lot of time by sending even large answers with just a few keystrokes.
				</p>
            </div>
			<div class="clear">
				<figure class="img_left border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/3_supervise.jpg" width="390" height="240"><div></div>                
				</figure>
				<div class="text_box_right below">
					<h3>Chat Supervision</h3>
					<p>
						Assess and train agents by covertly joining their conversation. Help new agents by whispering advice during chats and jump in when such need arises using the Supervision function.
					</p>
				</div>
			</div>
			<div class="clear">       
                <div class="text_box_left clear below">
                    <h3>
						You’re not alone
					</h3>
                    <p>
						Get important chats to experienced agents using transfers to make sure the chance is not wasted.
					</p>                
				</div>
                <figure class=" img_right border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/3_transfer.jpg" width="390" height="240"> <div></div>           
                </figure>
            </div>  

			<div class="clear">
				<figure class="img_left border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/3_more.jpg" width="390" height="240"><div></div>             
				</figure>
				<div class="text_box_right below">
					<h3>
						Convenient toolbox
					</h3>
					<p>
						Access all your tools quickly from the chat window. Whenever you want to create a ticket, add a lead to your CRM or make a transfer, use the special More button located in the chat window.
					</p>
				</div>
			</div>


        </section>
		<section id="profit" style="padding-bottom: 50px;">
			<hgroup class="headline">
                <h2><span class="number">4</span>Satisfy</h2>
                <h6>Leave your customers happy</h6>
            </hgroup>        
            <div class="text_box_left">
                <h3>Putting things into perspective</h3>
                <p>
					Stay updated on the current state of affairs and act accordingly. Make informed decisions regarding your live chat using the Dashboard as a reference point.
				</p>
            </div>
            <div class="text_box_right">
				<h3>
					Quick Facts
				</h3>
                <p>
					Get updated on the state of your live chat through this short run-down. Information about the queued visitors, goals and customer satisfaction will give you an idea on how to proceed with your implementation.
				</p>
            </div>
			<figure>
				<img class="" src="//cdn.livechatinc.com/website/media/img/tour/4_reports_main_v3.jpg" width="850" height="642">
				<div></div>
			</figure>        
            <div class="text_box_center">
                <h3>
					Be the number one
				</h3>
                <p>
					See which agent deserves a pay rise and who needs some more training thanks to the Operator rankings. The most efficient agents are chosen based on the number of chats they handle and the satisfaction of customers they service.
				</p>
            </div>

			<div class="clear">
                <figure class="img_left border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/4_goals_1.png" width="390" height="240"><div></div> 
                </figure>
                <div class="text_box_right below">
                    <h3>
						Goals
					</h3>
                    <p>
						Measure how many chats end up in a sale or a trial using our Goals system. This provides a direct way to assess your live chat.
					</p>
                </div>
			</div>
			<div class="clear">
				<div class="text_box_left clear below">
                    <h3>
						Availability
					</h3>
                    <p>
						Learn what kind of coverage your live chat provides through the Availability statistics. Use this information when trying to create more sale opportunities and considering hiring more agents for your live chat.
					</p>
				</div>
                <figure class=" img_right border">
					<img src="//cdn.livechatinc.com/website/media/img/tour/4_availability.jpg" width="390" height="240"><div></div>              
                </figure>
			</div>
		</section>	
	</div>        

	<section id="get_started">
		<hgroup class="headline">
            <h2>Get started</h2>
            <h6>Now you can try it out on your website. Start 30-days free trial.</h6>
		</hgroup>
        <div id="sign_up">

			
<form action="" method="" id="sign_up_form" name="sign_up_form" enctype="application/x-www-form-urlencoded" autocomplete='off'>
        <input type="text" id="full_name" name="full_name" placeholder="Full name" class="validate[required]">
    <input type="text" value="" id="email" name="email" placeholder="E-mail" autocapitalize="none" class="validate[custom[email],required]">
    <input type="password" id="password" name="password" placeholder="Password"  class="validate[required,minSize[5]]">
    <button class="button foxy">
		<span>Start my free trial</span>
    </button>
</form>
<div id="terms_condition">
	By signing up I agree to the the <a target="_blank" href="http://www.livechatinc.com/terms-and-conditions/">terms & conditions</a> and <a target="_blank" href="http://www.livechatinc.com/privacy-policy/">privacy policy</a>.
</div>

		</div>
	</section>    
</div><footer>
	<div class="wrapper">
	<div id="newsfeed" class="container">                
		<div class="first grid_3">
			<a class="news" href="http://www.livechatinc.com/reports/live-chat-customer-happiness-report/">
				<div class="post_thumb happiness_report_ico"></div>
				<h5>LiveChat Customer  <br/>happiness report</h5>
				<p>Find out how to satisfy <br>your customers</p>
			</a>
		</div>
		<div class="grid_3">
			<a class="news" href="http://www.livechatinc.com/online-customer-service-best-practices/">
				<div class="post_thumb best_practices_ico"></div>
				<h5>Online customer service  <br/>best practices</h5>
				<p>Useful tips & tricks to improve <br>your line of support.</p>
			</a>
		</div>
		<!--<div class="grid_3">

			
			<a class="news" href="http://www.livechatinc.com/blog/2012/10/keep-customers-success-management-subscriptions/" target="">
				<div class="post_thumb blog_ico"></div>
				<h5>Keep customers: success management & subscriptions</h5>
				<p>


	Every good milkman knows his customers well and sometimes drops off a free...</p>
			</a>
		</div>-->
	</div>            
	<div id="devices_links" class="container">
		<a class=" devices_browser" href="http://www.livechatinc.com/product/livechat-web-app/"><span></span>For Web Browser</a>
		<a class=" devices_windows" href="http://www.livechatinc.com/product/livechat-for-windows/"><span></span>Windows</a>
		<a class=" devices_mac" href="http://www.livechatinc.com/product/livechat-for-mac/"><span></span>Mac OS X</a>
		<a class=" devices_ipad" href="http://www.livechatinc.com/product/livechat-for-ipad/"><span></span>iPad</a>
		<a class=" devices_iphone" href="http://www.livechatinc.com/product/livechat-for-iphone/"><span></span>iPhone</a>
		<a class=" devices_android" href="http://www.livechatinc.com/product/livechat-for-android/"><span></span>Android</a>
		<a class=" devices_windows_mobile" href="http://www.livechatinc.com/product/livechat-for-windows-phone-7/"><span></span>WP7</a>
	</div>
</div>

<div id="quick_links">
	<div class="container">
		<div class="first grid_2">
			<h6>product</h6>
			<ul class="col_1">
				<li><a href="http://www.livechatinc.com/tour/">tour</a></li>
				<li><a href="http://www.livechatinc.com/feature-list/">feature list</a></li>
				<li><a href="http://www.livechatinc.com/customers">customers</a></li>
				<li><a href="http://www.livechatinc.com/kb">support</a></li>
			</ul>           
			<ul class="col_2">
				<li><a href="http://www.livechatinc.com/integrations/">integrations</a></li>
				<li><a href="http://www.livechatinc.com/timeline/">timeline</a></li>
				<li><a href="http://developers.livechatinc.com/" target="_blank">Developers</a></li>
				<li><a href="http://status.livechatinc.com/" target="_blank">system status</a></li>
			</ul>
		</div>
		<div class="grid_2">
			<h6>company</h6>
			<ul class="col_1">
				<li><a href="http://www.livechatinc.com/blog/">blog</a></li>
				<li><a href="http://www.livechatinc.com/press/">press</a></li>
				<li><a href="http://www.livechatinc.com/experts/">Experts</a></li>
				<li><a href="http://www.livechatinc.com/about/">about</a></li>
				<li><a href="http://www.livechatinc.com/team/">team</a></li>
							</ul>
			<ul class="col_2">
				<li><a href="http://www.livechatinc.com/reports/">reports</a></li>
				<li><a href="http://www.livechatinc.com/logos-graphics/">resources</a></li>
				<li><a href="http://www.livechatinc.com/newsletter/">newsletters</a></li>
				<li><a href="http://www.livechatinc.com/contact/">contact</a></li>
			</ul>
		</div>
		<div class="grid_2">
			<a href="http://www.livechatinc.com/signup/" class="button foxy go_to_sign_up">
				<span>try it for free</span>
			</a>
			<div id="social">
				<ul id="fans">
					<li id="twitter"><a href="http://www.twitter.com/LiveChat" title="LiveChat on Twitter" target="_blank">Twitter</a></li>
					<li id="facebook"><a href="http://www.facebook.com/livechat" title="LiveChat on Facebook" target="_blank">Facebook</a></li>
					<li id="facebook_like">
						<iframe src="//www.facebook.com/plugins/like.php?href=http%3A%2F%2Fwww.facebook.com%2Flivechat&amp;send=false&amp;layout=button_count&amp;width=125&amp;show_faces=false&amp;font&amp;colorscheme=light&amp;action=like&amp;height=21&amp;appId=333690550026123" scrolling="no" frameborder="0" style="border:none; overflow:hidden; width:125px; height:21px; margin-top:12px !important" allowTransparency="true"></iframe>
					</li> 
				</ul>
			</div>
		</div>
	</div>
</div>
<div id="foot_copy" >
	<div class="container">
		<div id="foot_terms">
			<a href="http://www.livechatinc.com/terms-and-conditions/">Terms &amp; conditions</a> <span>&middot;</span> 
			<a href="http://www.livechatinc.com/privacy-policy/">Privacy policy</a>
		</div>
		<div id="foot_livechat">LiveChat &ndash;  live chat software  to increase sales  <span>&middot;</span> 
			<a href="http://www.livechatinc.com/signup/">Free live chat trial</a>
		</div>
	</div>
</div> 
       
</footer>
        
<script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js"></script>
<script>window.jQuery || document.write('<script src="js/vendor/jquery-1.8.2.min.js"><\/script>')</script>



<script src="//cdn.livechatinc.com/website/media/js/main.1366638300.js"></script>
<script>if ( typeof window.JSON === 'undefined') { document.write('<script src="//www.livechatinc.com/wp-content/themes/livechat2.0/media/js/vendor/json2.js"><\/script>'); }
</script>


<script type="text/javascript">
  var __lc = {};
  __lc.license = 1520;
  __lc.group = 46;
  
  (function() {
    var lc = document.createElement('script'); lc.type = 'text/javascript'; lc.async = true;
    lc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'cdn.livechatinc.com/staging/tracking.js';
    var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(lc, s);
  })();
</script>
<script type="text/javascript">
setTimeout(function(){var a=document.createElement("script");
var b=document.getElementsByTagName("script")[0];
a.src=document.location.protocol+"//dnn506yrbagrg.cloudfront.net/pages/scripts/0011/5901.js?"+Math.floor(new Date().getTime()/3600000);
a.async=true;a.type="text/javascript";b.parentNode.insertBefore(a,b)}, 1);
</script></body>
</html>

<!-- Dynamic page generated in 0.196 seconds. -->
<!-- Cached page generated by WP-Super-Cache on 2013-04-24 01:12:06 -->

<!-- super cache -->
